How business measurement clichés mislead

You get what you measure What you measure is what you get If you don’t measure it, you can’t manage it Tell me how I’m going to be measured and I’ll tell you how I’ll perform You cannot improve what you can’t measure Garbage in, garbage out If you don’t measure it, it’s just a [...]

You can manage many things without measuring them

There is a common saying that “if you can’t measure it you can’t manage it.” Many people mistakenly think the reverse is true, that if they can measure it, or something they call “it,” they can manage it. What they ignore is an old lesson from some of the greatest scientists—just because you can obtain [...]